Assessments
A 'peer-to-peer assessment' one way to boost improvements. It can act as a starting point for improving but it can also be done in the course of an improvement program to speed up the process.
The aim of such an assessment is not:
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Giving good or bad points,
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Judging,
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Ranking,
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Treath people or organizations.
It's an occasion to step back of fire fighting and go deep into the details of daily processes and organizational settings. Most of the time participants find out things happening they never knew of before.
But an assessment does not stop with listing issues. Sitting together so intense creates a unique atmosphere which especially helps the cultural change needed to set organizations on the improvement way. This 'boiling room' will come up with feasible solutions.
One of the main differences with a classic audit is that all participants learn out of it and can take some ideas and recommendations to the own site. While assessing a particular site, participants from other sites assess, in their mind, their own situation. The effort put into the assessment has a return for multiple sites.
In a later stage, the assessed presents the undertaken actions and achieved results to his peers. This 'social control' is a great motivator to come to sound results
One key element for the success of an assessment is trust. The participants must have confidence in each other and not regard each other as a competitor. They have to strive for the same sake. Making the teams rotating and guarantee that all sites come in the picture helps into that.